Warranty Terms and Conditions

The supply of commercial products (“the Goods”) by Scots Ice Australia Pty Ltd trading as Scots Ice Australia Foodservice Equipment (“Scots Ice”) to the original purchaser (“the Purchaser) is made on the following terms and conditions (the “Warranty Terms”).

These Terms and Conditions of Warranty supersede all previous versions to date both printed and electronic.

Download a copy of these terms and conditions of warranty.

1. General

Scots Ice warrants the Goods will be free from defects in material and/or workmanship. Scots Ice further warrants that the Goods will perform adequately under normal use if properly installed and maintained in accordance with the manual furnished with the Goods. The Warranty Terms applys to Goods sold and installed in Australia only.

2. Warranty Period

Scots Ice warrants the Goods for a period of twelve (12) months from the date of original invoice issued from Scots Ice to the Purchaser (“the Warranty Period”) except the following:

  • Ice Cubers (CS and CS ZP series) – Twenty-four (24) months parts and twelve (12) months labour
  • Ice Cubers (M series) – Twenty-four (24) months parts and labour
  • Ice flakers, Nugget & Ice Dispensers – Twelve (12) months parts and labour
  • Storage bins and dispenser bins – Zero (0) months parts and labour
  • Defective replacement spare parts- Three (3) months for repairs or re-supply

3. Warranty Conditions

Scots Ice undertakes to repair, replace or supply (at Scots Ice’s discretion) all goods deemed to be defective and/or faulty in materials or workmanship subject to the following:

  • The original invoice details, including serial number, must be provided to Scots Ice at the time of claim.
  • The Warranty is not transferable and is only offered to the original purchaser.
  • The Warranty period is not renewed or extended as a result of a warranty repair or replacement.
  • The Warranty does not extend to Goods that have been completely or partially disassembled or moved.
  • The Warranty Terms cannot be amended except in writing by an authorised representative of Scots Ice.
  • Any Warranty claim must be made within seven (7) days of discovery of any potential fault or defect.
  • All decisions regarding defects in material or workmanship or accident, alteration, misuse or improper maintenance or installation, shall be made by Scots Ice or an authorised agent and shall be binding upon the Purchaser.
  • Any Warranty claims must meet the requirements set out below in Clause 6 “How to make a claim”.

4. Warranty Exclusions

Scots Ice is not liable for and will not authorise repairs pursuant to a claim under these Warranty Terms for:

  • Goods and components thereof manufactured either entirely or substantially of glass or similar substances, light globes, oven glass doors, infrared or quartz tubes and electrical controls, hand-held probes or elements.
  • Consumable items including, but not limited to, door seals, switches, cleaning materials and accessory tools.
  • Breakage of glass or plastic components of the Goods.
  • Replacement of lights, fluorescent tubes, gaskets or components which have been damaged by exposure to spillage.
  • Parts subject to wear and tear including but not limited to filters, oil, fuses, lamps, batteries, handles, locks, hinges.
  • Damage or failure of the Goods as a consequence of:
    • not removing packaging and transport materials before use;
    • installation not in accordance with Scots Ice and/or manufacturer’s instructions;
    • inappropriate operation, physical damage and/or misuse or abuse;
    • failure of periodic maintenance and service as per manufacturer’s instructions;
    • failure to clean ice machine condenser, this is considered routine maintenance. Service maintenance must be carried out by a licensed technician every 6 months, more often in dusty environments, failure to do so will void warranty;
    • improper use of cleaning agents, detergents, bleaches or other chemicals of a corrosive nature;
    • excessive water use during cleaning and/or cleaning with high pressure water hoses;
    • failure to ensure water treatment/filtration (use of water filter) as some areas in Australia are subject to poor water quality;
    • Extraordinary and unforeseeable events including, but not limited to, lightning strikes, power surges, irregular power supply, water and gas supply disturbances, drainage faults, natural events and disasters;
    • External influences including, but not limited to, incorrect wiring connections or any matters related to wiring not meeting AS-3000 requirements, incorrect gas or water connections, drainage faults, cleaning of condenser, replacement of water filter cartridges, periodical maintenance or alterations;
    • Goods that have been completely or partially disassembled, modified or moved from original location;
    • Goods not bearing original serial numbers or compliance plates;
    • Goods installed in an environment whereby the ambient temperature and relative humidity are outside the operating parameters specified for those goods;
    • Goods operating without adequate ventilation specified for those goods.

5. Warranty Charges

  • The liability of Scots Ice under this warranty is limited to the repair or replacement of defective components only. All other costs, including, but not limited to, are not covered and will be chargeable to the Purchaser:
    • Parking
    • Travel time to and from location
    • Moving the ice maker to and from locations
    • Labour and/or hire of cranes or forklifts to enable access to the machine
    • Mileage or other premium charges
    • Cartage, Carriage and Installation
    • Cleaning of any type
    • Adjustment of any sensors
  • Scots Ice is not liable for the costs of the licensed technician or sub-contractor other than the standard labour costs during normal working hours.
  • Commissioning and training or re-training of operators will be carried out on a chargeable basis to the Purchaser.
  • Any freight costs incurred to send parts and/or machine between Scots Ice in Sydney and the destination required will be chargeable to the Purchaser.
  • Scots Ice will not be responsible for any costs involved in gaining access to Goods for the purpose of repairs, checks or modifications. Any expense associated with obtaining reasonable access to the Goods, including but not limited to any modification of cabinetry, relocation of furniture, modifications to building structures such as removal of doors or windows, time and costs associated with induction training, is the responsibility of the Purchaser.
  • For warranty of Goods in remote locations they will need to be taken to the nearest Scots Ice approved technician at the Purchaser’s expense and Scots Ice takes no responsibility for damages or loss during the period of transporting the machines.

5. Warranty Charges

  • The liability of Scots Ice under this warranty is limited to the repair or replacement of defective components only. All other costs, including, but not limited to, are not covered and will be chargeable to the Purchaser:
    • Parking
    • Travel time to and from location
    • Moving the ice maker to and from locations
    • Labour and/or hire of cranes or forklifts to enable access to the machine
    • Mileage or other premium charges
    • Cartage, Carriage and Installation
    • Cleaning of any type
    • Adjustment of any sensors
  • Scots Ice is not liable for the costs of the licensed technician or sub-contractor other than the standard labour costs during normal working hours.
  • Commissioning and training or re-training of operators will be carried out on a chargeable basis to the Purchaser.
  • Any freight costs incurred to send parts and/or machine between Scots Ice in Sydney and the destination required will be chargeable to the Purchaser.
  • Scots Ice will not be responsible for any costs involved in gaining access to Goods for the purpose of repairs, checks or modifications. Any expense associated with obtaining reasonable access to the Goods, including but not limited to any modification of cabinetry, relocation of furniture, modifications to building structures such as removal of doors or windows, time and costs associated with induction training, is the responsibility of the Purchaser.
  • For warranty of Goods in remote locations they will need to be taken to the nearest Scots Ice approved technician at the Purchaser’s expense and Scots Ice takes no responsibility for damages or loss during the period of transporting the machines.

DEALER PORTAL
Refrigeration & Freezing
Beverages

For sales advice, assistance or a quotation call us now:

1800 222 460

(Free Call)

448-452 Victoria Street WETHERILL PARK, NSW 2164 Australia

Social_facebook Instagram Linkedin-in
Dealer Portal
Contact Us
Service
Gallery

For sales advice, assistance or a quotation call us now:

1800 222 460

(Free Call)

448-452 Victoria Street WETHERILL PARK, NSW 2164 Australia